General information

The confidentiality of your personal data is one of the main concerns of CIS GAZ S.A. company based in Sântana de Mureș, 686 Voinicenilor Street, Mureș County, Romania, as a personal data controller. Therefore, CIS GAZ SA constantly seeks to ensure the processing of personal data in strict accordance with the principles of data protection.

This privacy policy (together with other documents referred to herein) describes what personal information we collect from you and how we process your personal information.

Personal data means any information regarding an identified or identifiable natural person, collected through this website and the access account on the cisgaz.ro portal.

It covers all services offered by CIS GAZ SA. This privacy policy does not apply to third parties, sites that link to our site or advertise on our site. These third-party sites carry out their own privacy policy, which we recommend you to read.

The data provided by you while browsing this website may be used by CIS GAZ SA and are processed to promote and improve its services.

The monitoring of the observance of the legal requirements in this field is ensured starting with May 25, 2018, including by the data protection officer appointed within CIS GAZ SA, having the following contact details: protectiadatelor@cisgaz.ro.

Information collected

We will collect personal information when you visit the Website, including but not limited to traffic data, location data, web logs, the content of surveys and contact forms, and other data relating to the communication and resources that you access.

The collection of this personal information will make it easier for you to visit the Website in the future, as we may suggest Content that is relevant to you based on where you access the Website.

We will collect all the information you provide to us when you use our contact forms and in particular your first name, last name, e-mail address, telephone number.

The provision of personal information through our contact forms is not, in all cases, a statutory or contractual requirement; however, please note that fields marked with an asterisk (*) are required, as we need this information to comply with or respond to your request. Other information or personal information you provide to us when completing contact forms is at your discretion. Other personal data will only be stored if they are provided voluntarily by you, for example, in the context of a registration, an opinion poll, a competition, or during the execution of a contract

We use your personal information to send you marketing materials directly by email when you choose this option through the relevant contact form. You can opt-out of receiving future marketing communications at any time.

We may also store cookies, as specified in more detail in the Cookies Policy.

IP addresses and cookies

We collect information about your computer, including (if there are available data), IP address, operating system, and browser type, for system administration. These are statistics about our users’ actions and browsing patterns and do not identify you or anyone else.

For the same reason, we may obtain information about how you use the Internet in general, using a cookie stored on your device. Cookies help us to improve the Website and to offer better and more personalized content. For more information on the use of cookies on the Website, please see the Cookies Policy.

If your computer is shared with others, we recommend that you do not select the “remember my details” option when this option is provided by the Website.

Use of personal information

When information is requested through this site, it aims to identify you, the possibility to contact you, or the smooth running of the contractual relationship between you and CIS GAZ SA. This is all the more necessary when using the applications available on the site.

The nature of the information requested relates in particular to personal data (name, address of the point of consumption, telephone numbers, e-mail address), how the products and services of CIS GAZ SA are used or intended to be used, but may also include other information closely related to the use of the products requested.

To better respond to the needs and questions of users of the site, the information requested through this site will be subject to electronic storage and processing.

Any of the information we collect may be used to:

• carry out the contractual relationship with you in good conditions,

• customize your experience and meet individual needs

• provide personalized advertising content

• improve our site

• improve customer service and support needs

• contact by e-mail, telephone, or post/courier

• administer a contest, promotion, or survey

Use and disclosure of personal data and specification of purpose

Your personal data provided voluntarily on the occasion of the creation of the user account or provided in any other way provided through this website will be processed by current legislation on Personal Data Protection and will be processed by CIS GAZ SA for the following purposes:

a) for fulfilling the legal obligations incumbent on CIS GAZ SA in the context of the services provided through the access account or this website, including for processing your requests made through the access account or this website or performing checks and related formalities on the development of natural gas/electricity supply activities/operations and the provision of services related to this activity by CIS GAZ SA or CIS GAZ SA Partners;

b) for the development of activities/operations of natural gas supply and services related to this activity by CIS GAZ SA, including for correspondence with you, as well as the protection of any legitimate interest of CIS GAZ SA, by administrative or judicial means your requests, as well as compliance with legal archiving requirements;

c) for direct marketing and advertising activities for the products and services of CIS GAZ SA or of CIS GAZ SA partners/affiliates (eg offers for electricity supply, provision of services related to natural gas/electricity supply activities) by promoting those more appropriate products and services of CIS GAZ SA or the Partners/affiliates of CIS GAZ SA, including by the transmission by CIS GAZ SA of commercial communications for this purpose. In situations imposed by the legal provisions in force, you have the opportunity to express your express consent to the use of your data for this purpose and the receipt of commercial communications by checking the appropriate box while browsing the website or access the account.

d) to determine and evaluate your interests and preferences, using automatic and/or non-automatic means, to generate personalized offers. By expressing your consent at the time of ticking the appropriate box in the access account created by you you agree that CIS GAZ SA to use computer techniques that do not involve the presence of a human factor and that may lead to legal effects about you or that may attract certain effects with a significant impact on your relationship.

The processing of your data for this purpose has the benefit of offering you a service as close as possible to your needs and interests, but also to suggest some choices regarding the products/services of CIS GAZ SA or the affiliates/partners of CIS GAZ SA.

e) for statistical purposes, for the evaluation of the degree of customer satisfaction about the products and services offered by CIS GAZ SA.

f) for statistical analyzes that do not involve the creation of individual profiles.

g) to process your request, including for customer assistance.

To facilitate the efficient use of your information and to provide you with content and/or resources, we disclose your information to third parties. However, the disclosure will only take place in the following situations:

• to suppliers, contractors, and agents: from time to time, we may involve or hire other companies and individuals to perform functions on our behalf. Examples include hosting and/or maintaining the content of the Website or providing certain functions contained in the Website, providing marketing services, or providing financial updates at your request. These providers are located in Romania. These recipients will only have access to your personal information requested to perform their functions and are not allowed to use that information. These recipients will comply with contractual obligations of confidentiality.

• to other entities in the CIS GAZ Group (ie any companies directly or indirectly controlled by CIS GAZ; including their suppliers, contractors, and agents, which may be involved in the provision of the Website or the content so that we can serve you better or, simply so that we can respond to your requests (eg when using contact forms).

• to governmental or law enforcement authorities if we determine, at our sole discretion, that it is our legal obligation to do so.

Your personal information may be transferred and processed in one or more other countries, inside or outside the European Union. If the case, we will only transfer your data outside the EU to countries that the European Commission considers to provide you with an adequate level of protection, or where CIS GAZ has put in place appropriate safeguards to seek to maintain the confidentiality of your information. We will notify you of the countries to which we transfer your data when we identify the need to transfer them.

Legal basis of processing

The processing of personal data for the above purposes is based on:

a) the contract concluded between you and CIS GAZ SA related to the activity of providing natural gas and related services

b) the legal obligations incumbent on CIS GAZ SA as a result of carrying out operations through this website or the access account on the cisgaz.ro portal

c) the legitimate interest of CIS GAZ SA is promoting its products and/or services;

d) your consent regarding the marketing/advertising activities and other processing for which the legislation in the field provides for the obligation to obtain consen

To the extent that you have given your consent to certain processing, you have the right to withdraw your consent at any time.

Information for users (visitors)

As a user (visitor) you have the following responsibilities

– provide true, accurate, and complete data about you, as required in the registration form where applicable;

– to maintain and renew, when the situation requires, the registration data to be true, accurate, and complete.

At the same time, you undertake to refrain from the following actions:

• the publication of material containing viruses or other programs to destroy this system;

• publishing copyrighted material if you are not the author or do not have the author’s permission to publish that material

• the publication of obscene, defamatory, threatening, or malicious material against another user, natural or legal person, materials or information prohibited by the legal provisions in force;

• the publication of images or statements that contravene the legal norms in force.

In case of non-compliance with these conditions, CIS GAZ SA and its affiliates dissociate themselves from their author, will delete the respective information, and may take legal action against you.

Information Protection

CIS GAZ implements a variety of security measures to maintain the security of your personal information. The computers/servers used to store personally identifiable information are kept in a secure environment. CIS GAZ will apply in the use of your personal data the technical and organizational measures necessary to ensure their security, protection against accidental or unlawful destruction, modification, disclosure, or unauthorized access.

Disclosure of personal data

In the context of fulfilling the processing purposes, CIS GAZ SA may disclose the data thus collected to its contractual partners, to its affiliates, to authorized persons who process your personal data on behalf of CIS GAZ SA or to central/local public authorities, in the following cases:

• for the administration, maintenance, personalization, and improvement of this website, including the access account on the cisgaz.ro portal and the operations carried out through them;

• for fulfilling obligations related to the activity of natural gas supply and related services offered by CIS GAZ 

• in situations where this disclosure would be necessary for the awarding of prizes or other facilities, obtained as a result of your participation in various promotional contests, or other promotional campaigns organized by CIS GAZ SA;

• in the case of promotional campaigns organized by CIS GAZ SA together with various contractual partners or affiliates of CIS GAZ SA;

• for performing data analysis, testing and research, monitoring usage and activity trends developing security features and user authentication;

• for the transmission of advertising / promotional materials, under the conditions and limits provided by law

• when the disclosure of personal data is provided by law

Your rights as a data subject

All the persons who transmit to the site www.cisgaz.ro their personal data are guaranteed their rights by the legislation in force, and will be informed through the announcement made public by CIS GAZ SA through this system on the rights they have:

The right of access means that you have the right to obtain a confirmation from us that we process or not the personal data concerning you and, if so, access to that data and information on how the data is processed.

The right to data portability refers to the right to receive personal data in a structured, commonly used, and automatically readable format and to the right to have this data transmitted directly to another controller, if this is feasible from the point of view of technical view.

The right to object refers to the right to object to the processing of personal data when the processing is necessary for the performance of a task that serves a public interest or when it considers a legitimate interest of the controller. When the processing of personal data is aimed at direct marketing, you have the right to object to the processing at any time.

The right to rectification refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data were transmitted unless this proves impossible or involves disproportionate effort.

Right to delete data – “right to be forgotten” means that you have the right to request that we delete your personal data, without undue delay, if one of the following reasons applies: they are no longer necessary for the purpose for which they were collected or processed; you withdraw your consent and there is no other legal basis for processing; you object to the processing and there are no legitimate reasons to prevail; personal data have been processed illegally; personal data must be deleted to comply with a legal obligation; personal data were collected in connection with the provision of information society services.

The right to restrict the processing can be exercised if the accuracy of the data is contested, for a period that allows us to verify the correctness of the data; the processing is illegal, and you object to the deletion of personal data, instead requesting the restriction; if CIS GAZ SA no longer needs the personal data for processing, but you request them for the establishment, exercise or defense of a right in court; if you objected to the processing for the period of time in which it is verified whether the legitimate rights of the controller prevail.

All these rights can be exercised by a written request, signed and dated, sent to our headquarters located in Sântana de Mureș, str. Voinicenilor, no. 686, Mureș County, Romania.

Also, starting with May 25, 2018, if you have dissatisfaction or questions related to the processing of personal data, you can contact the Data Protection Officer of CIS GAZ SA at the e-mail address: protectiadatelor@cisgaz.ro

Complaints regarding the processing of personal data may be addressed to the National Authority for the Supervision of Personal Data Processing

Processing time

Personal data are processed throughout the contractual period, until the expiration of the contractual obligations and archiving deadlines, following legal requirements.

Changes to the privacy policy

Changes to this privacy policy may occur and will be posted on this website for your information.